CISCO General Terms 1. Scope and applicability 1.1 These terms (the “General Terms”) govern Your access to, and use of, Cisco Offers and incorporate any Supplemental Terms, Offer Descriptions, and Service Descriptions applicable to Your Order. Capitalized terms are defined in section 14 (Definitions). 1.2 You agree to these General Terms by accessing or using a Cisco Offer, finalizing Your Order, or through Your express agreement, whichever happens first. These General Terms apply independently of any contract You may have with a Cisco Partner. 2. Use Rights 2.1 License and right to use. Cisco grants You, for Your direct benefit, a non-exclusive: (a) license to use Software and Cisco Content; and (b) right to use Subscription Offers, including Cloud Services; in accordance with Your Order, these General Terms, or as otherwise agreed in writing (collectively, “Use Rights”). Your Use Rights are non-transferable (except as permitted under the Transfer Policies). 2.2 Limits on use. You may not: (a) transfer, sell, sublicense, monetize, or provide the functionality of any Software, Cloud Services, Subscription Offers, or Services to any third party, except as authorized by Cisco; (b) use the Software or Services on second hand or refurbished Cisco devices or use Software licensed for a specific device on a different device unless authorized by Cisco or permitted under the Transfer Policies; (c) remove, change, or conceal any product identification, copyright, proprietary, or intellectual property notices, or any other marks from any Cisco Offer; (d) reverse engineer, decompile, decrypt, disassemble, modify, or make derivative works of Cisco Offers; or (e) use Cisco Content other than as reasonably needed to exercise Your Use Rights. 2.3 Acceptable use. Your access or use of Software, Services, or Subscription Offers must not: (a) violate applicable laws or the rights of any third party; or (b) impede or interfere with the security, stability, availability, or performance of any Cloud Service, or any other network or service (e.g., denial-of-service attacks, penetration testing, or distribution of malware). 2.4 Suspension. Cisco may suspend Your access to Software, Services, or Subscription Offers if it reasonably believes that You or an Authorized User have materially breached sections 2.2 (Limits on use) or 2.3 (Acceptable use). 2.5 Use by third parties. If You permit Authorized Users to access Cisco Offers on Your behalf: (a) You will make sure all Authorized Users comply with these terms; and (b) You are liable for any breach of these terms by an Authorized User. 2.6 Interoperability requirements. If required by law, Cisco will promptly provide the information You request to achieve interoperability between applicable Cisco Offers and other independently created programs on terms that reasonably protect Cisco’s proprietary interests. 2.7 Use with third-party products. Cisco does not support or guarantee integration with third-party technologies or services unless they are included as part of a Cisco Offer or mutually agreed in writing. 2.8 Changes to Subscription Offers. Cisco may change its Subscription Offers, typically to enhance them or add features. These changes will not materially reduce the core functionality of the affected Subscription Offers during the Use Term. 2.9 Maintaining Cloud Services. Cisco may occasionally perform maintenance of its Cloud Services, which may disrupt the performance or availability of affected Cloud Services. Cisco will provide advanced notice of maintenance when reasonably possible. If Cisco performs emergency maintenance without notice, it will take reasonable steps to reduce any disruption of affected Cloud Services. 2.10 Open-source technology. Separate license terms apply to third party open-source technology used in Cisco Offers. Open-source terms are found at Cisco's Open Source webpage. If You use Cisco Offers according to these General Terms, Cisco’s use of open-source technology in Cisco Offers will not impede Your exercise of Use Rights or cause Your software to become subject to an open-source license. 3. Trial Offers 3.1 Accessing Trial Offers. Your Approved Source may let You access or use Cisco Offers on a trial, evaluation, alpha, beta, controlled availability, or other similar basis (paid or free-of-charge) (“Trial Offer”). You may only access or use the Trial Offer for the period specified (“Trial Offer Period”) and under any additional terms specified by Your Approved Source in writing. If no Trial Offer Period is specified, You may only access or use the Trial Offer for 60 days after the Trial Offer is available to You. Trial Offers may not come with support and may be incomplete or have errors. Unless agreed in writing by Cisco, You will not use the Trial Offer in a production environment. 3.2 Ending Trial Offers. At the end of a Trial Offer Period, You will promptly Return the Cisco Offers as described in the Trial Offer terms. Your Approved Source may change or terminate a Trial Offer at its discretion with reasonable notice. 3.3 Continued use and disclaimer (a) If You continue accessing a Trial Offer after a Trial Offer Period or fail to Return a Trial Offer, You will pay any applicable fees reasonably charged by Your Approved Source. (b) Unless agreed by Cisco in writing or required by law, Trial Offers are provided “AS-IS” without any express or implied warranties. 4. End of life 4.1 Notification. Cisco may end the life of Cisco Offers by providing notice at the End-of-Sale and End-of-Life Products or End of Sales Services Announcements webpages. 4.2 Prepaid Cloud Service. If Your Approved Source prepaid a fee for Your use of a Cloud Service that is end of life before Your then-current Use Term ends, Cisco will either (a) provide a generally available alternative offer, or (b) if Cisco is unable to reasonably provide an alternative offer, it will credit the unused balance of fees paid for the relevant Cloud Service to Your Approved Source or You (if Cisco is the Approved Source) once You Return the Cloud Service in accordance with applicable law. 4.3 Credit. Credits issued under section 4.2 (Prepaid Cloud Service) are calculated from the last date the applicable Cloud Service is available to the end of the applicable Use Term and may be applied only toward the future purchase of Cisco Offers. 5. Orders; Paying Your Approved Source You will pay Your Approved Source all amounts due under Your Orders, including fees for additional consumption of a Subscription Offer or under a Buying Program. To the extent allowed by law, Orders are non-cancellable. 6. Confidentiality 6.1 General obligation. A recipient of Confidential Information will protect that Confidential Information using at least as protective standard of care it uses to protect its own confidential information of a similar nature, but no less than a reasonable standard of care. This section 6 (Confidentiality) will not apply to information which: (a) is known by the recipient without confidentiality obligations; (b) is or has become public knowledge through no fault of the recipient; or (c) is independently developed by, or for, the recipient. 6.2 Permitted recipients. A recipient of Confidential Information will not disclose Confidential Information to any third party, except to its employees, Affiliates, and contractors who need to know. The recipient is liable for a breach of this section 6 (Confidentiality) by its permitted recipients and will ensure each of those permitted recipients have written confidentiality obligations at least as restrictive as the recipient’s obligations under these terms. 6.3 Required disclosures. The recipient may reveal Confidential Information if required by law (including under a court order) but only after it notifies the discloser in writing (if legally permissible). A recipient will reasonably cooperate with a discloser’s reasonably requested protective actions, at the discloser’s expense. 6.4 Returning, destroying, and retaining Confidential Information. The recipient will return, delete, or destroy all Confidential Information and confirm in writing it has done so within 30 days of the discloser’s written request unless retention is required by law or Confidential Information has been stored in a backup system in the ordinary course of business. Retained Confidential Information will continue to be subject to this section 6 (Confidentiality) for five years, or until the Confidential Information is no longer a trade secret under applicable law. 7. Data use, privacy and security 7.1 Cisco will collect, access, use, and process Your Data as set out in: (a) these General Terms; (b) Offer Descriptions; (c) Service Descriptions; (d) Disclosure Documents; and (e) as allowed by applicable law. 7.2 In addition, Cisco respects and will process Personal Data, according to: (a) the Data Processing Terms for Personal Data (which are incorporated by reference); (b) the Disclosure Documents applicable to Personal Data and the relevant Cisco Offer; and (c) privacy and data protection laws applicable to Cisco Offers. 7.3 Cisco protects Your Data in accordance with our Information Security Exhibit. 8. Ownership of intellectual property 8.1 Unless agreed in writing, nothing in these terms transfers ownership in any intellectual property rights. You retain ownership of Customer Content, and Cisco retains ownership of Cisco Offers and Cisco Content. 8.2 Cisco may use any feedback You provide in connection with Your use of Cisco Offers. 9. Intellectual property indemnity 9.1 Claims. Cisco will defend any third-party claim against You asserting that Your valid use of a Cisco Offer infringes a third party’s patent, copyright, or registered trademark (the “IP Claim”). Cisco will indemnify You against the final judgment entered by a court of competent jurisdiction or any settlements arising out of an IP Claim, if You: (a) promptly notify Cisco in writing of the IP Claim (but failure to promptly notify Cisco only limits Cisco’s obligations to the extent it is prejudiced by the delay); (b) fully cooperate with Cisco in the defense of the IP Claim; and (c) grant Cisco the right to exclusively control the defense and settlement of the IP Claim, and any appeal. Cisco does not have to reimburse You for attorney fees and costs incurred before Cisco receives notification of the IP Claim. You may retain Your own legal representation at Your own expense. 9.2 Additional remedies. If an IP Claim prevents or is likely to prevent You from accessing or using the applicable Cisco Offer, Cisco will either get the right for You to continue using the Cisco Offer or replace or modify the applicable Cisco Offer with non-infringing functionality that is at least equivalent. If Cisco determines those options are not reasonably available, then Cisco will provide a prorated refund for the impacted Cisco Offer. 9.3 Exclusions. Cisco has no duty regarding any IP Claim to the extent based on: (a) any designs, specifications, or requirements provided by You, or on Your behalf; (b) modification of a Cisco Offer by You, or on Your behalf; (c) the amount or duration of use made of a Cisco Offer, revenue You earned, or services You offered; (d) combination, operation, or use of the Cisco Offer with non-Cisco products, software, content, or business processes; or (e) Your failure to change or replace the Cisco Offer as required by Cisco. 9.4 To the extent allowed by law, this section 9 (Intellectual property indemnity) states Your only remedy regarding an IP Claim against You. 10. Performance standards 10.1 Service Level Terms. Cisco Offers will comply with applicable Service Level Terms, as set out in the corresponding Offer Description or Service Description. 10.2 Warranties. Cisco provides these warranties for Cisco Offers: ---------------------------------+---------------------------------------------- Warranty | Cisco Offer ---------------------------------+--------+--------+-------------------+-------- Cisco warrants that the Cisco |Hardware|Software|Subscription Offers|Services Offer substantially complies +--------+--------+-------------------+-------- with the Documentation as | | | | follows: (a) if the Cisco Offer | | | | is a Subscription Offer, starting| | | | from commencement of the Use | | | | Term; and (b) if the Cisco Offer | \/ | \/ | \/ | is Hardware or Software, for 90 | /\ | /\ | /\ | days from shipment or longer as | | | | stated in Documentation, or as | | | | set out in Product Warranties | | | | webpage. | | | | ---------------------------------+--------+--------+-------------------+-------- Cisco warrants it will use | | | | commercially reasonable efforts | | \/ | \/ | and methods to deliver the Cisco | | /\ | /\ | Offer free from Malicious Code. | | | | ---------------------------------+--------+--------+-------------------+-------- Cisco warrants that the Cisco | | | | Offer is free from defects in | | | | material and quality workmanship | \/ | | | for 90 days from shipment or | /\ | | | longer as stated in Documentation| | | | or as set out in Product | | | | Warranties webpage. | | | | ---------------------------------+--------+--------+-------------------+-------- Cisco warrants that the delivery | | | | of the Cisco Offer will be | | | | performed in a professional, | | | | \/ proficient manner and in material| | | | /\ compliance with the applicable | | | | Service Description. | | | | ---------------------------------+--------+--------+-------------------+-------- To make a claim for breach of these warranties, promptly notify both Cisco and Cisco Partner (if they are Your Approved Source) within any specified warranty period. 10.3 Qualifications (a) You may have legal rights in Your country that prohibit or restrict the limitations set out in this section 10 (Performance Standards). This section 10 applies only to the extent allowed under applicable law. (b) Section 10.2 (Warranties) does not apply if Your breach of these General Terms contributes to the breach of warranty, or if the Cisco Offer: (1) has not been used according to its Documentation; (2) has been altered, except by Cisco or its authorized representative; (3) has been subjected to abnormal or improper environmental conditions, accident, or negligence, or installation or use inconsistent with Cisco’s instructions or the terms on which it is supplied by Cisco; (4) is provided under a Trial Offer; or (5) has not been provided by an Approved Source. (c) Your sole remedy for breach of a warranty under section 10.2 (Warranties) is, at Cisco’s option, either: (1) repair, reperformance, or replacement of the applicable Cisco Offer; or (2) a refund, in exchange for the Return of the non-conforming Cisco Offer and subject to applicable law, of either: (A) the fees paid for Use Rights in the non-conforming Software; (B) the fees paid for the period in which the Subscription Offer or Service did not conform less any amounts paid or owed under Service Level Terms; or (C) the fees paid for the non-conforming Hardware. (d) Except as provided in Section 10.2 (Warranties), and to the extent allowed by law, Cisco makes no express or implied warranties of any kind regarding the Cisco Offers. This disclaimer includes any warranty, condition or other term as to merchantability, merchantable quality, fitness for purpose or use, course of dealing, usage of trade, or non-infringement. Cisco does not warrant that Cisco Offers will be secure, uninterrupted, or error-free. 11. Liability 11.1 Excluded liability. Neither party is liable for: (a) indirect, incidental, reliance, consequential, special, or exemplary damages; or (b) loss of actual or anticipated revenue, profit, business, savings, data, goodwill or use, business interruption, damaged data, wasted expenditure, or delay in delivery (in all cases, whether direct or indirect). 11.2 Liability cap. Each party’s entire liability for all claims relating to these terms will not exceed the fees paid or payable to Cisco for the specific Cisco Offer that is the subject of the claim in the 12 months before the first incident giving rise to such liability. This cap is cumulative for all claims (not per incident) and applies collectively to each party and its Affiliates (not per Affiliate). 11.3 Unlimited liability. Nothing in this section 11 (Liability) limits or excludes liabilities that may not be excluded or limited under applicable law, or for: (a) bodily injury or death resulting directly from the other party’s negligence; (b) fraudulent misrepresentation or wilful misconduct; (c) breach of confidentiality obligations, unless the breach relates to section 7 (Privacy and security); (d) failure to pay for Cisco Offers; (e) misuse or misappropriation by a party of the other party’s intellectual property rights; or (f) failure to comply with export control obligations. 12. Termination 12.1 Material breach. Either party may provide written notice to the other party if the other party materially breaches these terms or any written terms otherwise agreed under an affected Order. If the breach remains uncured after 30 days of the date of that notice, the non-breaching party may immediately terminate the affected Orders, in whole or in part. 12.2 Termination for Compliance with Laws. Cisco may terminate these terms and affected Orders immediately upon written notice if continued provision of the Cisco Offers will result in a violation of section 13.7 (Compliance with Laws). 12.3 Effect of termination or expiration. Cisco will cease providing Services, and You will Return applicable Cisco Offers (except any Cisco Offer in which title has transferred to You) at the end of Your Use Term or upon termination of an Order. 13. General provisions 13.1 Survival. The termination or expiration of these terms will not affect any provisions which, by their nature, survive termination or expiration, including the provisions that deal with the following subject matters: paying Your Approved Source, confidentiality, privacy and security, ownership of intellectual property, intellectual property indemnity, performance standards, liability, termination, and the general provisions. 13.2 No agency. These terms do not create any agency, partnership, joint venture, or franchise relationship. 13.3 Assignment and subcontracting (a) Except as set out below, neither party may assign or novate these terms in whole or in part without the other party’s written consent which will not be unreasonably withheld. Cisco may assign these terms in connection with the sale of a part of its business, or to its Affiliates if it provides prior written notice to You. (b) Cisco may subcontract any performance associated with any Cisco Offer to third parties if such subcontract is consistent with these terms and does not relieve Cisco of any of its obligations under these terms. 13.4 Third party beneficiaries. These terms do not grant any right or cause of action to any third party. 13.5 Use records. You will keep reasonable records of your use of the Cisco Offers. You will let Cisco and its auditors who are under a written obligation of confidentiality access records of Your use of the Cisco Offers (including books, systems, and accounts) within 30 days’ notice from Cisco. Cisco may not give this notice more than once in any 12-month period and will conduct any audit during Your normal business hours. If the verification process reveals underpayment of fees, You will pay these fees within 30 days. 13.6 Changes to these terms. The version of the General Terms applicable to Your Order is the version published at the Cisco General Terms webpage when the Order is placed. If Cisco changes these terms or any of its parts, these changes will be published at the Cisco Customer Contract Experience webpage. These changes will only apply to Cisco Offers Ordered or renewed after the date of the change. 13.7 Compliance with laws (a) General. Cisco will comply with all applicable laws relating to providing Cisco Offers under these terms. You will comply with all applicable laws relating to Your receipt and use of Cisco Offers, including sector-specific requirements and obtaining required licenses or permits (if any). (b) Trade Compliance. Cisco Offers are subject to US and other export control and sanctions laws around the world. These laws govern the use, transfer, export, and re-export of Cisco Offers. Each party will comply with such laws and obtain all licenses or authorizations it is required to maintain. Please refer to Cisco’s trade compliance policies at the General Export Compliance webpage. 13.8 Governing law and venue. These terms, and any disputes arising from them, are subject to the governing law and exclusive jurisdiction and venue listed below, based on Your primary place of business. Each party consents and submits to the exclusive jurisdiction of the courts in the listed venue. These laws apply despite conflicts of laws rules or the United Nations Convention on Contracts for the International Sale of Goods. Despite the below, either party may seek interim injunctive relief in any court of appropriate jurisdiction regarding any alleged breach of confidentiality obligations or intellectual property or proprietary rights. --------------------------------+---------------+------------------------------- Your Primary Place of Business | Governing Law | Jurisdiction and Venue --------------------------------+---------------+------------------------------- United States, Latin America | State of | Superior Court of California, or the Caribbean, or a | California, | County of Santa Clara and location not specified below | United States | Federal Courts of the Northern | | District of California --------------------------------+---------------+------------------------------- Africa, Asia*, Europe*, Middle | England | English Courts East, Oceania* | | --------------------------------+---------------+------------------------------- Australia | State of New | State and Federal Courts in | South Wales, | New South Wales | Australia | --------------------------------+---------------+------------------------------- Canada | Province of | Courts of the Province of | Ontario, | Ontario | Cana | --------------------------------+---------------+------------------------------- Mainland China | People’s | Hong Kong International | Republic of | Arbitration Center | China | --------------------------------+---------------+------------------------------- Italy | Italy | Court of Milan | | | | --------------------------------+---------------+------------------------------- Japan | Japan | Tokyo District Court of Japan | | | | --------------------------------+---------------+------------------------------- * Excluding locations listed separately in this table. If You are a US State, Local and Education (“SLED”) Government end user, these terms, and any disputes arising from them, are subject to the laws, venue, and primary jurisdiction where You are located. If You are a US Federal Government end user, these terms, and any disputes arising from them, are subject to the laws of the United States. 13.9 US Government end users (a) US SLED Government. These terms govern all access to Software, Subscription Offers, and Documentation by US SLED Government end users. No other rights are granted by Cisco. (b) US Federal Government. The Software, Subscription Offers, and Documentation are considered “commercial computer software” and “commercial computer software documentation” under FAR 12.212 and DFARS 227.7202. These terms govern all access to Software, Subscription Offers, and Documentation by US Federal Government end users. No other rights are granted by Cisco, but any inconsistency in these terms with federal procurement regulations is not enforceable against the US Federal Government. 13.10 Notice. Unless provided in these terms, applicable Offer Description, Service Description, or an Order, notices to Cisco: (a) should be sent to Cisco Systems, Legal Department, 170 West Tasman Drive, San Jose, CA 95134 or by email to contract-notice@cisco.com; and (b) are considered effective: (1) upon delivery, if personally delivered; (2) the next day, if sent by overnight mail; (3) 3 business days after deposit, postage prepaid, if mailed; or (4) the same day receipt is acknowledged, if sent by e-mail. Cisco may deliver notice to You under these terms via email or regular mail, but it may provide notices of a general nature applicable to multiple customers on cisco.com. 13.11 Force majeure. Neither party is responsible for delay or failure to perform its obligations to the extent caused by events beyond a party’s reasonable control including severe weather events, acts of God, supply shortages, labor strikes, epidemic, pandemic, acts of government, war, acts of terrorism, or the stability or availability of utilities (including electricity and telecommunications). The affected party will make commercially reasonable efforts to mitigate the impact of the force majeure event. 13.12 No waiver. Failure by either party to enforce any right under these terms will not waive that right. 13.13 Severability. If any term in these terms is invalid or unenforceable, then the rest of these terms will continue with full force and effect to the extent possible. 13.14 Entire agreement. These terms are the complete agreement between the parties regarding the subject of these terms and replace all previous communications, understandings, or agreements (whether written or oral). 13.15 Translations. Cisco may provide local language translations of these terms in some locations. Those translations are provided for informational purposes only. If there is any inconsistency in those translations, the English version of these terms will prevail. 13.16 No publicity. Neither party will issue any press release or other publications regarding Your use of Cisco Offers without the other party’s advance written permission. 13.17 Order of precedence (a) If there is any conflict between these General Terms, Supplemental Terms, or any Offer Descriptions or Service Descriptions, the order of precedence (from highest to lowest) is: (1) Regional terms; (2) Data Processing Terms; (3) Offer Descriptions, Service Descriptions; (4) Supplemental Terms (other than Regional Terms); (5) these General Terms; then (6) any applicable Cisco policy referenced in these General Terms. (b) As between You and Cisco, these terms prevail over any inconsistencies with Your contract with any Cisco Partner. 14. Definitions ---------------+---------------------------------------------------------------- Term | Meaning ---------------+---------------------------------------------------------------- Affiliate | Any corporation or company that directly or indirectly | controls, or is controlled by, or is under common control with | the relevant party, where “control” means to: (a) own more than | 50% of the relevant party; or (b) be able to direct the affairs | of the relevant party through voting rights or other lawful | means (e.g., a contract that allows control). ---------------+---------------------------------------------------------------- Approved | Cisco, a Cisco Partner, or a fulfillment agent (e.g., public Source | cloud marketplaces) as may be appointed by Cisco from time to | time. ---------------+---------------------------------------------------------------- Authorized | Your users including Affiliates, Your third-party service Users | providers, and each of their respective users. ---------------+---------------------------------------------------------------- Buying | Cisco’s consumption-based programs for buying Cisco Offers such Program | as the Cisco Enterprise Agreement. ---------------+---------------------------------------------------------------- Cisco, we, | Cisco Systems, Inc. or its applicable Affiliates. our or us | ---------------+---------------------------------------------------------------- Cisco | As defined in the General Disclosures found on the Trust Portal Content | webpage. ---------------+---------------------------------------------------------------- Cisco | Cisco-branded (a) Hardware, (b) Use Rights in Software or Cloud Offer | Services, (c) Services, and (d) incidental technology and | resources. ---------------+---------------------------------------------------------------- Cisco | A Cisco authorized reseller, distributor, systems integrator, Partner | or other third party authorized by Cisco to sell Cisco Offers. ---------------+---------------------------------------------------------------- Cloud | An on-demand service provided by Cisco via the internet that Service | provides software, platform, infrastructure and network | products and services on an ‘as-a-service’ basis as described | in the applicable Offer Description. ---------------+---------------------------------------------------------------- Confidential | Non-public proprietary information of the discloser obtained by Information | the recipient in connection with these terms, which: | (a) is conspicuously marked as confidential if written or | clearly stating the information is confidential when (or | promptly after) it is verbally disclosed; or | (b) is information which by its nature should reasonably be | considered confidential whether disclosed in writing or orally. ---------------+---------------------------------------------------------------- Customer | As defined in the General Disclosures found on the Trust Portal Content | webpage. ---------------+---------------------------------------------------------------- Customer | As defined in the General Disclosures found on the Trust Portal Systems | webpage. Information | ---------------+---------------------------------------------------------------- Data | Personal Data, Customer Content, and Customer Systems | Information. ---------------+---------------------------------------------------------------- Data | Cisco’s data processing terms in the Data Protection Agreement, Processing | or terms agreed between You and Cisco covering the same scope. Terms | ---------------+---------------------------------------------------------------- Disclosure | General Disclosures and Offer Disclosures describing each type Documents | of Data that Cisco Offers collect, how it is collected, and | when it is used, available at the Trust Portal webpage. ---------------+---------------------------------------------------------------- Documentation | The technical specifications and use materials officially | published by Cisco specifying the functionalities and | capabilities of the applicable Cisco Offer as updated from time | to time. ---------------+---------------------------------------------------------------- Hardware | Tangible Cisco-branded hardware products as generally available | on the Price List. Hardware does not include any tangible | product listed on the Price List in the name of a third party. ---------------+---------------------------------------------------------------- Information | A document describing the security measures that Cisco Security | implements to secure Your Data available at the Information Exhibit | Security Exhibit webpage. ---------------+---------------------------------------------------------------- Malicious | Code designed or intended to disable or impede the normal Code | operation of, or provide unauthorized access to, networks, | systems, Software, or Cloud Services other than as intended by | the Cisco Offer (e.g., as part of Cisco’s security products). ---------------+---------------------------------------------------------------- Offer | A document published by Cisco as an ‘Offer Description’ that Description | has more information or related terms specific to a Cisco Offer | or Buying Program, available at the Offer Descriptions and | Supplemental Terms webpage. ---------------+---------------------------------------------------------------- Order | The transaction through which You acquire a Cisco Offer from an | Approved Source, including through buying and ordering | documents, signing an agreement, or transacting through an | online ordering tool or marketplace. ---------------+---------------------------------------------------------------- Personal | Any information about, or relating to, an identifiable Data | individual. It includes any information that may be linked to | an individual or used to, directly or indirectly, identify an | individual, natural person. Further information regarding | Personal Data is on the Trust Portal webpage. ---------------+---------------------------------------------------------------- Price | The price lists published at Cisco.com corresponding to the List | Cisco entity that sells the applicable Cisco Offer. ---------------+---------------------------------------------------------------- Offer | The specific data handling and security control disclosures Disclosure | applicable to a Cisco Offer available on the Trust Portal | webpage. ---------------+---------------------------------------------------------------- Regional | Supplemental Terms that apply to Your access to, and use of, Terms | Cisco Offers if You are located in certain geographic locations | with materially different requirements, available at Offer | Descriptions and Supplemental Terms webpage. ---------------+---------------------------------------------------------------- Return | Stopping all use of, destroying or returning applicable Cisco | Offers to Your Approved Source, as directed by Cisco or Your | Approved Source. ---------------+---------------------------------------------------------------- Service | A document published by Cisco as a ‘Service Description’ that Description | has more information or related terms specific to a Service, | available at the Service Descriptions webpage. ---------------+---------------------------------------------------------------- Service | The service level agreement or service level objective Level | applicable to a Subscription Offer or Service (if applicable) Terms | as set out in the applicable Offer Description or Service | Description. ---------------+---------------------------------------------------------------- Services | Cisco-branded services as set out in the applicable Service | Description. ---------------+---------------------------------------------------------------- Software | Cisco-branded computer programs, including Upgrades and | firmware as generally available on the Price List. ---------------+---------------------------------------------------------------- Subscription | Cisco Offers provided on a term, or subscription, basis under Offer | Your Order. ---------------+---------------------------------------------------------------- Supplemental | Any additional terms applicable to Your Order (including those Terms | applying to a specific region or Buying Program). ---------------+---------------------------------------------------------------- Transfer | Cisco policies for movement of Use Rights as set out in the Policies | Cisco Software Transfer and Re-licensing Policy and the | Software License Portability Policy. ---------------+---------------------------------------------------------------- Trial | As defined in section 3.1 (Accessing Trial Offers). Offer | ---------------+---------------------------------------------------------------- Trial | As defined in section 3.1 (Accessing Trial Offers). Offer | Period | ---------------+---------------------------------------------------------------- Upgrades | All updates, upgrades, bug fixes, error corrections, | enhancements, and other modifications to the Software. ---------------+---------------------------------------------------------------- Use | The period You may exercise Use Rights in the Cisco Offer under Term | Your Order. ---------------+---------------------------------------------------------------- Use | As set out in section 2.1 (License and right to use). Rights | ---------------+---------------------------------------------------------------- You, | The individual or legal entity acquiring access to Cisco Your | Offers. ---------------+----------------------------------------------------------------